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Compliments, Complaints and Feedback

Ambutech Pre-Hospital Care recognises the importance of feedback and this means responding positively to compliments, ideas, concerns and complaints.

We also recognise that feedback and complaints provide valuable information about service quality from the perspective of our service users, their representatives and the wider population. We acknowledge the importance of ensuring that learning outcomes are identified and new and improved practices are developed and implemented as a result.

We take all complaints seriously and will ensure that they are dealt with in a timely and efficient manner, in order to achieve a swift resolution.

For general complaints, please refer to our Complaints Policy for further information.

For education specific complaints, please refer to our Education and Training Complaints and Appeals Process for further information.

Please provide as much detail as possible to assist us with your feedback.

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