Skip to main content

Frequently Asked Questions


What first aid courses do you run?

We can deliver a broad range of first aid courses, including:

  • Level 3 Emergency First Aid at Work (1 Day)
  • Level 3 First Aid at Work (3 Days)
  • Level 3 First Aid at Work Refresher (2 Days)
  • Level 3 Emergency Paediatric First Aid (1 Day)
  • Level 3 Paediatric First Aid (2 Days)
  • Combined Emergency First Aid at Work & Emergency Paediatric First Aid (1 Day)
  • Combined First Aid at Work & Paediatrics First Aid (3 Days)
  • Level 2 Activity First Aid (2 Days)
  • Basic Life Support and AED (1/2 Day)
  • Basic Life Support and Management of Anaphylaxis (1/2 Day)
  • Basic Life Support for Adults & Children (1/2 Day)

What pre-hospital care courses do you run?

We currently deliver:

  • Level 3 Award in First Response Emergency Care (FREC 3) – (newer replacement to the old First Person on Scene qualification)
  • Level 3 Award in First Response Emergency Care (FREC 3) Requalification
  • Level 4 Certificate in First Response Emergency Care (FREC 4) – (foundation for ECA jobs, require blue lights to be full ECA qualified)

We will be delivering in the near future:

  • Level 5 Diploma in First Response Emergency and Urgent Care (FREUC 5)
  • Level 4 Diploma for Associate Ambulance Practitioners (AAP)

Can I book directly to a FREC 4?

If you have an in-date FREC 3 certificate, you can book directly on to a FREC 4.

If you hold an equivalent qualification such as FPOS, we would request a copy of your certificate and submit it to Qualsafe for their approval/decision.

All learners must complete 118 hours of study and/or contextualised practice before they can begin the FREC 4.

Your FREC 3 or equivalent qualification must be in date at the time of booking the FREC 4.

My FREC 3 has expired, do I need to sit the full course again?

Yes, if the date on the FREC 3 certificate has expired, the course must be completed in full (all five days).

To qualify for a three-day requalification course the certificate must still be in-date on the first day of the course.

Can I complete my FREC 3 and 4 in consecutive weeks?

The pre-registration requirements for FREC 4 are set by Qualsafe and not us. We can apply for special consideration from Qualsafe outlining the circumstances of the application to complete consecutive courses but ultimately the decision is not ours.

Do you do a discount for booking more than one course?

We offer 10% discount on FREC 4 for those who complete FREC 3 with us.

We are able to offer corporate and group booking rates for organisations training multiple employees, please contact [email protected].

I have a medical condition that means I cannot get down on to the floor, can I still complete a First Aid Course?

Ambutech Pre-Hospital Care and Qualsafe Awards support and comply with the requirements of the Equalities Act 2010. Any Learner assessment should be a fair test of their knowledge and the skills they have obtained however, for some Learners, the usual format of assessment may not be entirely suitable.

We are committed to making sure individuals with special educational needs, disabilities, temporary illness or injury or other adverse circumstance outside their control are not unfairly disadvantaged when undertaking qualifications or assessments.

With a view to removing barriers which prevent Learners from undertaking assessments, reasonable adjustments may be made, and special consideration may be given.

However, in some cases, reasonable adjustments may not be permitted due to published legal criteria. For example, if a Learner is unable to meet the requirements of a qualification that are outlined in Health & Safety legislation (which takes precedence over Equality legislation). In this scenario, we may issue learners with a certificate that details the Learners attendance and specific achievements on the course.

Our offices have access for wheelchairs and easy-access toilet facilities.

I have a learning disability which makes it difficult for me to complete written examinations, what support will I get?

The Equality Act 2010 defines disability as a physical or mental impairment which has a substantial and long-term adverse effect on a person’s ability to carry out normal day-to-day activities.

The aim of a reasonable adjustment is to reduce the negative impact of a disability on a Learner’s ability to achieve a qualification. The objective is that a Learner with a disability (as defined) experiences no discernible disadvantage through training delivery and assessment compared to a Learner that does not.

Examples of reasonable adjustments we can make for a Learner during a theory assessment include supporting Learners with dyslexia or other reading or writing disadvantages by:

  • Using coloured overlay on written questions
  • Giving additional time (usually 25%)
  • Reading the questions to the Learner and/or writing down the Learner’s answers.

Adjustments that are not “reasonable” may not be approved. For example, if the adjustment:

  • Incurs an unreasonable cost
  • Cannot be achieved in a reasonable timescale
  • Negatively impacts the integrity or security of the assessment

I have become unwell during my course and cannot continue/attend, what should I do?

Contact the office at your earliest convenience to discuss your circumstances. The guided learning hours set out by the awarding organisation must be met in order to meet the assessment criteria. We will take advice from Qualsafe where there is a significant reduction in guided learning attended and a decision will be made on a case-by-case basis.

What time does my course start and finish?

Course times are specified on the individual course pages on the website.

In addition, after booking your course, you will be issued with a set of joining instructions which detail the specifics of your course. If you have not received them, please contact [email protected]

Each course will finish at slightly different times at the discretion of the trainer, this can be dependent on the experience of the group, number of learners on the course etc but the course GLH should be met in all circumstances.

Where will the course take place?

The majority of our courses take place at our training centre:
Grafix House, 6 Boundary Road Swinton, Manchester, M27 4EQ.

Where a course is onsite at your workplace, specific information will be sent to you.

Is there parking at your training centre?

Free parking is available on site at our training centre. Further details are sent out in the course joining instructions.

I am attending a course, what should I wear?

Each of the modules involves a combination of classroom and practical sessions therefore comfortable dress is advised. We don’t recommend flip flops/open toe shoes/wedges/high heels or equivalent. Your clothing should be loose enough to be comfortable when moving around on the floor, lifting and carrying equipment and should protect you in these circumstances.

Are there kitchen facilities?

There are kitchen facilities including a fridge, microwave, toaster, kettle and coffee machine. You will be provided with hot beverages (tea, coffee and hot chocolate) semi-skimmed milk, oat milk, drinking water and a good selection of biscuits. We do not provide meals and advise that Learners bring lunch with them where possible. There are supermarkets and fast-food restaurants within a 5-minute walk.

How quickly will I receive my certificate?

We aim to issue certificates within 1 working day of completion of the course.

Certification may be subject to the quality assurance process and can take up to 21 days from completion of the course.

Digital certificates are issued by email, to the email address provided for the Learner on the Booking. Printed certificates are issued to the billing address.

I’d like to make a complaint about training I’ve received, what should I do?

If you feel you have reason to complain about the training offered or you have been unfairly assessed, you should access and follow the appeals and complaints procedures as outlined at the beginning of your course.

Initially, complaints should be raised with the course tutor, if this has been unsuccessful or remains unresolved, please complete this form:

If having followed our complaints and appeals procedure, you feel your complaint hasn’t been resolved, you may contact the awarding organisation, details are in the course joining instructions. Please note that the awarding organisation will not deal with your complaint if you have not followed our internal procedures.

Any non-training related complaints should be directed to [email protected]

Event Medical